Policies
Delivery & Returns
Delivery & Returns Policy
Natuvera Ltd
Effective Date: 28 April 2026
1. Delivery Information
We aim to process and dispatch all orders promptly, including subscription orders.
Processing Times
- Orders processed within 1–2 working days
- Weekend/holiday orders processed next working day
- Subscription orders processed automatically per billing schedule
Delivery Timeframes
- Standard UK: 2–5 working days
- Express: 1–2 working days (if available)
Subscription Deliveries
Subscription products are dispatched automatically based on your selected schedule. Each shipment is treated as a separate order.
2. Returns Policy
Cooling-Off Period
You have 14 days from delivery to cancel your order under UK law.
Subscription Returns
Each subscription delivery is treated as a separate contract.
Cancelling a return does not cancel your subscription.
Conditions
- Items must be unopened and unused
- Original packaging required
- Opened supplements cannot be returned unless faulty
Refunds
- Processed within 14 days of receiving goods
- Issued to original payment method
3. Faulty or Damaged Items
Contact us within 14 days if your item is faulty or damaged.
You may receive a replacement or refund.
4. Contact
Natuvera Ltd
25A Kenton Park Parade
Harrow, Middlesex
HA3 8DN
United Kingdom
Email: hello@natuverawellness.com
Terms & Conditions
Terms and Conditions
Natuvera Ltd
Effective Date: 28 April 2026
These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Natuvera Ltd 28 April 2026. By using our website, you agree to these Terms.
1. Company Information
Natuvera Ltd
25A Kenton Park Parade
Harrow, Middlesex
HA3 8DN
United Kingdom
Email: hello@natuverawellness.com
2. Use of This Website
By using our website, you confirm that:
- You are at least 18 years old
- You will use the website only for lawful purposes
- You will not misuse, hack, or attempt to disrupt the website
- We reserve the right to suspend or terminate access if these Terms are breached.
3. Products
- We sell food supplement products in the UK.Product descriptions and images are for general guidance only
- We aim to ensure accuracy but do not guarantee that all information is error-free
- Supplements should not be used as a substitute for a varied, balanced diet
- Always consult a healthcare professional if unsure
4. Orders
When you place an order:You are making an offer to purchase
We will confirm receipt via email
- A contract is formed only when we dispatch your orderWe reserve the right to refuse or cancel orders for any reason, including:
- Product unavailability
- Pricing errors
- Suspected fraud
5. Pricing and Payment
All prices are in GBP (£) and include VAT (where applicable)
- Payment must be made at checkout
- We use secure third-party payment providers
- We are not responsible for fees charged by your payment provider.
6. Delivery
Delivery times are estimates and not guaranteed
We are not responsible for delays outside our control (e.g. courier delays)
Risk in products passes to you upon delivery
You must ensure delivery details are accurate.
7. Returns and Refunds
You have rights under the Consumer Contracts Regulations 2013.
a) Right to Cancel
- You have 14 days from receiving your order to cancel.
b) Conditions
- Products must be unopened and in original condition
- For hygiene reasons, opened supplements cannot be returned unless faulty
c) Refunds
- Refunds will be processed within 14 days of receiving returned goods
- Delivery costs may not be refunded unless required by law
- To request a return, contact: hello@natuvera.com
8. Faulty or Damaged Products
If a product is faulty, damaged, or incorrect:
- Contact us within 14 days
- You may be entitled to a replacement or full refund
- Your rights are protected under the Consumer Rights Act 2015.9.
Health Disclaimer
Our products are food supplements, not medicines
They are not intended to diagnose, treat, cure, or prevent any disease
Information on our website is not medical advice
Always consult a healthcare professional before use, especially if pregnant, breastfeeding, or taking medication.
10. Intellectual Property
All content on this website (including text, images, logos and branding) is owned by or licensed to Natuvera Ltd.
You may not:
- Copy, reproduce or distribute content without permission
- Use our brand or materials for commercial purposes
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of your order
- Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights you have under UK law
12. Website Availability
We aim to keep the website available at all times but do not guarantee uninterrupted access. We may suspend or withdraw the website for maintenance or updates.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content or practices.
14. Privacy and Cookies
Your use of our website is also governed by our:
Privacy Policy
Cookie Policy
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
Natuvera Ltd
25A Kenton Park Parade
Harrow, Middlesex
HA3 8DN
United Kingdom
Privacy Policy
Natuvera Ltd
Effective date: 27 April 2026Natuvera Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our Webflow website, contact us, sign up to updates, or buy our food supplement products.1.
Who we are
Natuvera Ltd
25A Kenton Park Parade
Harrow, Middlesex
HA3 8DN
United Kingdom
Email: hello@natuverawellness.com
For UK data protection law, Natuvera Ltd is the data controller for personal data collected through this website.
2. Personal data we collect
We may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment and transaction information
- Enquiry or form submission details
- Marketing preferences
- IP address, browser, device and website usage data
- Cookie and analytics data
We do not intentionally collect health data or special category personal data through this website.
3. How we collect your data
We collect data when you:
- Submit a Webflow form
- Place an order
- Contact us by email or through the website
- Subscribe to marketing updatesBrowse our website
- Accept cookies or similar tracking technologies
4. How we use your data
We use your data to:
- Process and deliver orders
- Take payment and prevent fraud
- Respond to enquiries
- Manage customer service requests
- Send marketing communications where permitted
- Improve our website and customer experience
- Keep business, tax and accounting records
- Comply with legal and regulatory duties
5. Lawful bases
We process personal data under the following UK GDPR lawful bases:
- Contract: to process and fulfil your order
- Legal obligation: for tax, accounting and consumer law compliance
- Consent: for optional marketing emails and non-essential cookies
- Legitimate interests: to operate, secure and improve our website and businessThe ICO recommends privacy notices explain what data is collected, why it is used, lawful bases, sharing, retention, rights and complaint routes.
6. Webflow and other service providers
Our website is built and hosted using Webflow.
Webflow may process website visitor data, form submissions and technical usage data on our behalf.
We may also use third-party providers for:
- Website hosting and security
- Payment processing
- Order fulfilment and delivery
- Email marketing
- Analytics
- Customer support
- Accounting and legal compliance
We do not sell your personal data.
7. Payments
Payment details are processed securely by our payment provider, not directly by us. We may receive limited transaction details such as payment status, order value and billing information.Payment provider:
[Insert Stripe / PayPal / Shopify / other]8. MarketingWe will only send you marketing emails if you have opted in or where otherwise permitted by law. You can unsubscribe at any time using the link in our emails or by contacting us.
9. Cookies
Our Webflow website may use cookies and similar technologies to:
- Make the website work properly
- Remember preferencesAnalyse website traffic
- Support advertising or remarketing, if enabled
- Non-essential cookies should only be used with your consent. You can manage cookies through your browser settings or website cookie banner.
10. International transfers
Some providers, including Webflow and other digital service providers, may process data outside the UK. Where this happens, we rely on appropriate safeguards such as adequacy regulations, international data transfer agreements, or standard contractual clauses.
11. How long we keep data
We keep personal data only as long as necessary.
Typical retention periods:
- Order and accounting records: up to 6 years
- Customer service enquiries: up to 3 years
- Marketing data: until you unsubscribe or withdraw consent
Website analytics data: according to the settings of the analytics provider
12. Your rights
You have rights under UK data protection law, including the right to:
- Access your personal data
- Correct inaccurate data
- Request deletionRestrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Complain to the ICOTo exercise your rights, contact us at: hello@natuverawellness.com. You can complain to the UK Information Commissioner’s Office at ico.org.uk.
13. Security
We use appropriate technical and organisational measures to protect personal data, including HTTPS, access controls and trusted service providers. No website or online service can guarantee absolute security.
14. Food supplement purchases
We sell food supplement products in the UK. We do not use website purchase data to provide medical advice, diagnose conditions or make health decisions about you. Any product information on the website is for general information and product-sale purposes only.
15. Links to other websites
Our website may link to third-party websites. We are not responsible for their privacy practices.
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
17. Contact
Natuvera Ltd
25A Kenton Park Parade
Harrow, Middlesex
HA3 8DN
United KingdomEmail: hello@natuverawellness.com